UTILITY BILLING

FAQ’s

• How do I start/stop service?
• Who do I contact for leaks, low pressure, and emergency water breaks?
• Rate information

How do I start/stop service?

There are two really easy ways to stop/start your service:

• You can call us at (760) 356-2912. We can do everything over the phone, with the exception of rental applications. Our phone line hours are Monday through Friday, 8:00 AM to 12:00 PM and 1:00 PM to 5:00 PM (closed during lunch hour).
• You can come into City Hall, 121 W. Fifth Street, to the public counter and sign-up for service in person.

Who do I contact for leaks, low pressure, and emergency water breaks?

Please contact the Public Works Department at (760) 356-2632 during normal business hours (8 AM to 5PM) and contact the police department at (760) 356-2991 after hours and on the weekends.

Rate Information

Utilities Department Services:

Service and Billing Information
   · Current Water Rates
   · Current Sewer Rates
   · Account Set-up Fees
   · Billing Procedures and Payment
   · Industrial Users Fee
   · Other Fees & Charges

* A 5% utility users tax is applied to all utility services.

The following information explains the charges and billing procedures for your water and sewer service.

Current Water Rates
Billed Monthly - The new rate takes effect starting with the July reading.

Residential and Commercial  Water Rates	Inside City	Outside City
15,000 gallons or less	$41.55	$83.13
Each additional 1,000	$4.155	$8.313

Current Sewer Rates - Starts July 1st

	Monthly
Single Family Residence  (includes single metered condo’s and townhouses)	$43.89
Multi-family (per dwelling unit)	$
Mobile home/trailer park  (per dwelling unit)	$

Account Set-up Fees

To initiate or discontinue water and sewer services, please contact the City’s Utility Billing department, from 7:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m., Monday through Friday (except holidays) at (760) 356-2912. The following charges apply:

Rental account set-up fee:   $86.92 (application required)

Same day service fee:  $136.00 

After hours account set-up fee: (after 4:00 p.m.; before 8:00 a.m.; weekends & holidays; non-scheduled work days)  $168.00 

Billing Procedures and Payment

Bills are due and payable the due date specified on the bill. Accounts are assessed a late charge of $10.00 or 10%, whichever is greater. Payments on closed accounts are due 30 days from the closing date. A reminder notice with the late fee assessed will be mailed to the customer. Accounts are subject to shut off 45 days following a billing. Payments must be received prior to 2 p.m. on the last working day before the noticed shut off. Please do not use the payment drop box for accounts subject to shut off.

For your convenience, payment drop boxes are located at:

• City Hall, 121 W. Fifth Street, front and back entrance payment drop boxes.

Please do not deposit cash in the payment drop box. Payments from payment drop boxes are posted to the account the following workday. Payments made by mail are posted to accounts daily by 3 p.m.